What happens if an influencer reports a shipping issue?

It's possible that an influencer reports a shipping problem, here's how to react:


🚚 Shipping handled by Skeepers:

Influencer Marketing is in charge of shipping, and therefore, any associated problems regarding the delivery of your products. We therefore choose the best option for your brand depending on the problem reported.

There are three possible options in the event of a delivery problem:

1. Return the product, if it has been returned to the warehouse (this option has no impact on stock).

2. Resend a new product, if the delivery service has lost the package (the quantity in stock will then be affected).

3. Cancel the influencer's request (usually when no stock remains)


🚚 You manage shipping:

If a shipping problem is reported, you'll see a red exclamation mark in 'Shipped', 'Orders' tab.

In this case, you need to contact the influencer directly in the 'Messages' tab.

The possible actions are as follows:

1. 'Received' means the problem has been solved and the influencer has received the product.

2. 'Reship a new product' (stock will be affected)

3. Cancel request' (usually when you can't resend a new product because there's no stock left).



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