🚚 If shipping through Influencer Marketing (Octoly)
We will take care of the shipping problems and choose the best option for you based on the situation. There are three options available when there is a shipment issue:
1. Reship the product, in the case it returns to the warehouse (which doesn't impact the stock)
2. Reship a new product, if the delivery service lost the package (the stock is then affected)
3. Cancel the request (usually when you can't resend a new product because there isn't any stock left)
🚚 If brand self shipping
If there is a shipping issue you will see a red exclamation point in your 'Shipped' tab within the 'Requests' tab. In this case, you have to contact the influencer in the 'Message' tab.
The possible actions are:
1. Received: meaning the problem is actually solved and the influencer received the product
2. Reship a new product (the stock is then affected)
3. Cancel the request (usually when you can't resend a new product because there isn't any stock left)