An influencer may report a shipping problem, here's how to react:
1. Shipping managed by Skeepers
🚚 Shipping managed by Skeepers:
Skeepers is in charge of shipping, and thus, any associated issues regarding the delivery of your products.
3 options are possible in case of delivery issues:
- Resend the product: in case it has been returned to the warehouse (this option has no impact on stock).
- Resend a new product: if the delivery service lost the package (the stock quantity will then be affected).
- Cancel the influencer's request: typically when there is no stock left.
In case of conflict of interest:
If the influencer claims not to have received the package, even if the order status is "delivered", then it is your responsibility to inform Skeepers of the next steps (resending, cancellation, etc.).
📦 You manage the shipment:
If a delivery issue is reported, you will see a red exclamation point in the "Sent" tab of the "Orders" menu.
👉 First, we invite you to contact the influencer directly from the "Messages" tab!
Possible actions are as follows:
- Mark as Received: indicates that the issue is resolved and the influencer has received the product.
- Reship a new product: the stock will be affected.
- Cancel the request: usually when you cannot resend a new product because there is no stock left.