My product arrived broken, what can I do?

If you have received a broken or defective product, it is necessary to contact us immediately to find a solution as quickly as possible.

Be aware of the deadlines!

Google (Noto Color Emoji - Unicode 15.1) You have 7 days to report a problem with your product.

Google (Noto Color Emoji - Unicode 15.1) You have 3 days to report a problem with your product.

Find out who's managing the shipment of the package

To find out who sent you the package, follow these steps: Who is responsible for sending my package?

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Contact the right person

If the brand sent the package

In this case, you need to send a message to the brand on Skeepers to notify them. If you don't receive a response from the brand, we recommend first sending a message to the brand on Instagram. Finally, if the brand hasn't responded after these two attempts and 72 hours, then contact Skeepers using the blue contact icon.

If Skeepers sent the package

If we are responsible for this shipment, then contact us as soon as possible via the blue contact icon and send us these documents:

  • A photo of the broken product
  • A photo of the product in the package
  • A photo of the logistics label on the package

We will get back to you as soon as possible with a solution.

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